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  • Writer's pictureVivek Singh

What are the concept of Business Process & Solutioning in the Banking & Financial Services domain?

Business process and solutioning is a concept used in the banking and financial services industry. It entails analysing, improving, and optimising the various processes and workflows used in the sector as well as creating efficient solutions to deal with problems that arise in the course of doing business and achieving strategic goals.


The series of actions taken to accomplish a certain business objective is referred to as a business process. There are many different workflows and processes used in the banking and financial services industry to manage customer accounts, execute transactions, and manage financial risk, among other things. Organizations can increase customer satisfaction, cut costs, and streamline operations by analysing these processes and identifying areas for improvement.



On the other side, solutioning entails creating and executing efficient solutions to overcome organisational difficulties and achieve strategic goals. To increase productivity and effectiveness, this may entail creating new procedures or workflows, putting new tools or technologies into use, or rethinking current systems.


Creating new digital channels for consumer involvement in the banking and financial services industry, including mobile banking apps or web portals, or deploying sophisticated analytics and machine learning techniques to enhance risk management and decision-making are examples of solutioning.


Successful business process and solutioning in the banking and financial services arena involves a strong technical skill in software development, data analysis, and project management, as well as a deep awareness of industry trends, client needs, and regulatory requirements. Additionally, it needs strong communication between the business and IT teams and a dedication to ongoing improvement.


Financial statements, balance sheets, income statements, cash flow statements, financial ratios, and accounting principles are some of the essential phrases and ideas that are crucial to comprehend in the financial world. Finding places where there may be gaps or inefficiencies in present procedures can be made easier by understanding how these terms are utilised in practise.


Understanding the many account types, banking products, and financial regulations that apply to the company are crucial in the banking industry. This can involve having an understanding of different loan types, credit ratings, underwriting procedures, and risk management.


Understanding the organization's aims and objectives, as well as any restrictions or limitations that may affect the capacity to fulfil those goals, is crucial when conducting a gap analysis. In order to find areas where improvements can be made, this may entail assessing current procedures, systems, and data. It may also entail reviewing best practises and industry benchmarks.



After the holes have been located, a strategy for filling them can be created. This could entail putting in place fresh systems or procedures, restructuring teams, giving workers training, or making other tactical investments. To make sure that the strategy is in line with the organization's general aims and objectives, it is crucial to thoroughly weigh the costs and advantages of each choice.


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